All Natural Bedding & Beds 1-778-939-6463

Return Policy

Return Policy for Beds

Two Tree Bed and Forest Mattress Return Policy 

Thank you for buying a Green Bed Store Inc. mattress we call: Two Tree Bed and Forest Bed. If you are not satisfied with your purchase, we want to be the first to hear about it. We take your sleep seriously!

30 day Trial Period

We offer a 30-night sleep guarantee. (begins the day it is delivered). If your mattress does not meet your needs, we offer a refund on the goods returned, including shipping. 

Our Forest Bed Pure Latex mattresses are not sold online and only available to those that can try this mattress in-person in our showroom. 

If your mattress is damaged, or missing parts, please contact us to discuss. Keep in mind, it is your responsibility to survey for damages on delivery. Any damages which occurred during shipping should be documented, noted to the driver, and you should not sign off on it. If you do not note any visible damage you may not get a refund or replacement(s). Please note any visible damage on your waybill (waybill is what the driver gets you to sign)

Once your return is received and inspected, we will notify you by email and refund you. Note that a refund may take up to two weeks for your refund to appear.

Why do we offer a 30-night sleep guarantee?

Part of the reason why we offer a 30-night return policy is that it often takes a few nights to acclimatize to a new mattress. If the level of support, firmness, breathability and other characteristics suddenly change - it may take a week or two for your body to adjust. 

30 day Layer exchange  

We offer a 30-day layer exchange at no cost. We are happy to make an adjustment to make it right. For example: If you find your bed too firm we can replace a layer it with a softer layer or if it’s too soft we can replace it with a firmer layer. 

Balancer Das Original Bed System (BDO) Return Policy 

Thank you for buying a Balancer Das Original Bed System (BDO). If you are not satisfied with your purchase, we want to be the first to hear about it. We take your sleep seriously!

We offer a 30-night sleep guarantee. (begins the day it is delivered). If your Balancer Das Original bed system does not meet your needs, we offer a refund on the goods returned, including shipping. We recommend you keep your original boxes for the first 30 day period. 

If your bed frame is damaged, or missing parts, please contact us to discuss. Keep in mind, it is your responsibility to survey for damages on delivery. Any damages which occurred during shipping should be documented, noted to the driver, and you should not sign off on it. 

Wool mattress pads (toppers) and pillows are non refundable. If you return the BDO bed system you will not get a refund on the portion for your wool mattress pads (topper), 

Please note that we do not offer a refund on our premium or custom-made bed frames. These are built to order and are considered a final sale.

What is not covered?

Wool mattress toppers, pillows or other bedding are a final sale and not refundable.

All bed frames include a 10- year warranty.

This refund policy covers beds that are purchased directly through The Green Bed Store Inc. website, phone orders, or in person.

The Green Bed Store Inc. reserves the right to refuse damaged, stained, used, or otherwise defective items. 

All returns must be in new condition. 

We are unable to guarantee we will receive your returned item.  

Once your return is received and inspected, we will notify you by email and refund you. Note that a refund may take up to two weeks for your refund to appear.

If items are defective or damaged they will be replaced at our cost.

If you have any questions about our return policy please call or email us.