All Natural Bedding & Beds 1-778-939-6463

Warranty

Mattress Warranties 

Two Tree Bed and Forest Mattress Warranty

Thank you for buying a Green Bed Store Inc. mattress we call: Two Tree Bed and Forest Bed. If you are not satisfied with your purchase, we want to be the first to hear about it. We take your sleep seriously!

Our Forest Bed Pure Latex mattresses are not sold online and only available to those that can try this mattress in-person in our showroom. 

If your mattress is damaged, or missing parts, please contact us to discuss. Keep in mind, it is your responsibility to survey for damages on delivery. Any damages which occurred during shipping should be documented, noted to the driver, and you should not sign off on it. If you do not note any visible damage you may not get a refund or replacement(s). Please note any visible damage on your waybill (waybill is what the driver gets you to sign) 

Two Tree Bed and Forest Bed - 10 year warranty

A 10 year limited warranty starts from the date of purchase and can not be transferred to others. Only the name on the original invoice will be covered. 

Dipping or sagging is covered for impressions greater than 1.5” 

Any mattress layer with an impression greater than 1.5” will be replaced in the first 5 years with no additional charges or shipping costs. 

After 5 years it’s pro-rated and the purchase price will be pro-rated off the retail price. 

For example, if at the 6-year mark you need to replace a layer on your Two Tree Bed or Forest Mattress and the retail price is $600 your price will be 60% off and cost $240 plus shipping and handling. 

Between 7 and 10 years, it’s pro-rated and the purchase price will be 40% off the retail price.

For example, if at the 7-year mark you need to replace a layer on your Two Tree Bed or Forest Mattress and the retail price is $600 your price will be 40% off and cost will be $360 plus shipping and handling.

What is not covered?

This refund policy covers beds that are purchased directly through The Green Bed Store Inc. website, phone orders, or in person.

The Green Bed Store Inc. reserves the right to refuse damaged, stained, used, or otherwise defective items. 

Our wool toppers and pillows are final sales and non-refundable/non-exchangeable. 

We do not cover rips, tears, cuts, burns or stains.  

All returns must be in new condition. 

We are unable to guarantee we will receive your returned item.  

Once your return is received and inspected, we will notify you by email and refund you. Note that a refund may take up to two weeks for your refund to appear.

If items are defective or damaged they will be replaced at our cost.

Balancer Das Original Bed System - 10 year Warranty

A 10- year Limited warranty – on the Balancer Das Original bed system made by CBH Wood Furniture Ltd. and sold by The Green Bed Store Inc. This warranty is between the original purchaser and The Green Bed Store Inc. 

 Our warranty is to offer you peace of mind and comfortable sleep for a minimum of 3652 nights.  

Warranty starts at the date of purchase for ease of record keeping. Our warranty covers the purchaser that is on record at the time of the purchase. Warranties are not transferable to other parties.  

If your mattress develops any sags or dips that exceed 1" in depth we will replace the deficient material at no cost to you.  We also reserve the right to repair the item in question. If we feel the item has been abused, we exercise the right to investigate by asking for photos or to have the product shipped to us for inspection (paid by The Green Bed Store Inc.) in case we suspect someone has decided to use their bed as a trampoline or not use the latex mattress with our slat system. 

We do not cover rips, tears, cuts, burns or stains.  

Warranty is void if the mattress is on another platform system, as we have designed the bed system to work as a layer system. Other platforms can work with this bed system but it must have the correct support therefore approved by us at The Green Bed Store Inc..  The Talalay latex mattress must always be fully enclosed by the cover supplied at time of purchase. We do not cover mould or mildew damage to  the Balancer Das Original Bed System purchased from The Green Bed Store Inc. 

Our wool toppers and pillows are final sales and non-refundable/non-exchangeable. 

 What is not covered?

Wool mattress toppers, pillows or other bedding are a final sale and not refundable.

All bed frames include a 10- year warranty.

This refund policy covers beds that are purchased directly through The Green Bed Store Inc. website, phone orders, or in person.

The Green Bed Store Inc. reserves the right to refuse damaged, stained, used, or otherwise defective items. 

All returns must be in new condition. 

We are unable to guarantee we will receive your returned item.  

Once your return is received and inspected, we will notify you by email and refund you. Note that a refund may take up to two weeks for your refund to appear.

If items are defective or damaged they will be replaced at our cost.

If you have any questions about our return policy please call or email us.

Why do we offer a 30 night sleep guarantee?

Part of the reason why we offer a 30-night return policy is because it often takes a few nights to acclimatize to a new sleep system. If the level of support, firmness, breathability, and other characteristics suddenly change - it may take a week or two for your body to adjust. 

We want to hear about your own experience with the BDO. If you have any concerns about your purchase, please contact us and let us know. Our reputation is important to us, and so is your sleep.

Thank you very much for purchasing the most essential piece of furniture in your life … your bed.

THE GREEN BED STORE INC. SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY; THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY SHALL BE REPLACEMENT OR CREDIT TOWARDS REPLACEMENT AS SET FORTH HEREIN. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY. IN ANY CASE, THE EXTENT OF LIABILITY ON THE PART OF THE GREEN BED STORE WILL BE LIMITED TO THAT OF THE PURCHASE PRICE OF THE PRODUCT. ALL PARTS OF THIS LIMITED WARRANTY APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW OR UNLESS PROHIBITED BY LAW. THIS LIMITED WARRANTY GIVES THE PURCHASER SPECIFIC LEGAL RIGHTS, AND THE PURCHASER MAY ALSO HAVE OTHER RIGHTS, WHICH MAY VARY FROM JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. 

OUR MATTRESSES IS MANUFACTURED IN ACCORDANCE TO FEDERAL LAW. THE MATTRESS IS NOT FIREPROOF.