Returns & Exchanges

We want you to feel confident about everything you purchase from The Green Bed Store. If something isn’t right, please get in touch and we’ll do our best to help.

Final Sale Items

Because of the nature of the products we sell, some items cannot be returned or exchanged. 

To prevent textile waste and guarantee strict hygienic standards for all families, all personal bedding items (duvets, pillows, sheets) are Final Sale. Please choose mindfully.

Purchasing bedding is like purchasing undergarments: no one wants to know if someone else purchased these.  

Returns

Regular-priced items may be returned within 30 days of purchase or delivery for a refund to the original payment method.

To be eligible for a return, items must be:

• Unused and in their original condition

• In their original packaging with all tags and materials included

• Accompanied by proof of purchase

• In resellable condition

Once we receive and inspect your return, we’ll confirm whether it has been approved. Approved refunds will be issued to the original payment method.

Items that have been used, washed, damaged, assembled or otherwise cannot be resold as new may not be eligible for return.

Exchanges

Need a different size, colour or product? Contact us and we’ll be happy to help.

Exchanges are subject to product availability. In some cases, we may process the exchange as a return and a new purchase.

Fulfillment Guarantee

If we make a mistake and ship the wrong item, we will fix it instantly. Keep the item completely unopened in its original manufacturing packaging, contact us within 7 days, and we will issue a prepaid return shipping label and exchange it for the correct one.

Why unopened? Keeping it factory-sealed ensures that when the wrong item returns to your store, it remains 100% sanitary and sellable, preventing the very waste we are trying to avoid.

The following are final sale:

• Mattresses and mattress toppers once opened or used

• Pillows, duvets, and other bedding products once opened or used

• Mattress protectors or mattress pads once opened

• Furniture that has been assembled or used

• Custom, special-order, and made-to-order products

• Clearance and final-sale merchandise

• Floor models and items sold as-is

• Gift cards

Any additional return restrictions will be noted on the product page or communicated before purchase.

Made-to-Order & Special Orders

Many of our beds, furniture pieces, and other products are made specifically for you.

Once a made-to-order or special-order product has been placed with the manufacturer, the order cannot be cancelled, returned or exchanged unless the product arrives damaged or defective.

Lead times provided at the time of purchase are estimates based on information from the manufacturer and may occasionally change.

Manufacturer Warranty

Manufacturer warranties vary by brand, and warranty claims are handled according to each manufacturer's terms and procedures.

Online Returns & Return Shipping

Before mailing a return, please contact us at hello@thegreenbedstore.com to confirm eligibility and receive return instructions.

Unless an item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping and delivery charges are non-refundable.

Returns are not considered complete until they have been received and inspected by The Green Bed Store.

In-Store Returns

Eligible online and in-store purchases may also be returned to our Squamish store with proof of purchase.

The Green Bed Store
38026 2 Ave #105
Squamish, BC V8B 0C3

Questions about a return or exchange? Contact us at hello@thegreenbedstore.com or (778) 919-7684.