Shipping & Delivery

We want to make getting your order home as straightforward as possible. Shipping options and costs vary depending on the size of your order, your location, and the products being purchased.

Standard Shipping

For most smaller items shipped within Canada, the following rates apply:

Standard delivery: approximately 5–8 business days after your order has shipped.

Express delivery: approximately 1–2 business days after your order has shipped.

*Express shipping is available on eligible orders from $100–$570. Availability may vary depending on the products and destination.

Shipping rates are calculated based on the order subtotal before taxes.

Furniture, Mattresses & Oversized Items

Furniture, mattresses, bed frames and other large or heavy products may require special delivery and are not necessarily eligible for our standard or free shipping rates.

Where possible, the applicable delivery charge will be shown at checkout. For some oversized items or destinations, we may need to calculate the delivery cost separately. If this applies to your order, a member of our team will contact you before shipping to confirm the available delivery options and any additional charges.

Some products may also be available for local delivery or pickup. Please contact us if you have questions about delivery options for a particular item.

Free Shipping

Orders of $250 or more qualify for free standard shipping within eligible areas of Canada.

Free shipping applies to qualifying regularly sized items and does not necessarily apply to furniture, mattresses, oversized products or destinations that require additional freight charges.

If an order requires additional shipping charges that cannot be calculated accurately at checkout, we will contact you before the order is shipped.

Processing & Delivery Times

In-stock orders are prepared for shipment as quickly as possible. Delivery estimates shown at checkout refer to the carrier's estimated transit time and do not include order processing time.

Made-to-order, special-order and backordered products have their own estimated lead times. Where applicable, these are noted on the product page.

During holidays, promotions, severe weather or periods of unusually high order volume, processing and carrier delivery times may be longer than usual.

Tracking Your Order

When tracking is available, you'll receive a shipping confirmation email with tracking information once your order has been dispatched.

Orders containing multiple products may be shipped separately or from different locations. If this happens, you may receive more than one shipment and tracking number.

Remote & Rural Destinations

Additional shipping charges may apply to remote, rural and northern destinations, even when an order would otherwise qualify for free shipping.

If the shipping cost calculated at checkout does not adequately cover delivery to your location, we'll contact you with the available options before your order is shipped. No additional shipping charge will be applied without your approval.

Furniture Delivery

Large furniture and mattress deliveries may be made by a freight carrier rather than a standard parcel carrier.

Customers are responsible for ensuring that the product will fit through doorways, hallways, stairways, elevators and other access points required for delivery.

Additional charges resulting from unusual access requirements, missed delivery appointments or re-delivery may be the responsibility of the customer.

Important: Inspection Required Upon Delivery

Please carefully inspect your package(s) and furniture immediately upon arrival. This step is critical to protecting your purchase.

Before signing the delivery driver’s shipping waybill, check the condition of the boxes. Look for any visible damage, tears, crushing, or suspicious signs like an open or re-taped box.

• If you notice or suspect any damage: You must write a detailed note describing the issue directly on the driver's shipping waybill before signing it. If you are unsure, it is always safer to note your suspicions on the bill.

• If you sign without any comments: You are legally declaring that the furniture arrived in perfect condition. If damage is discovered later, the shipping insurance company will deny the claim, and we will not be able to offer a replacement or compensation.

• Take photos to show the damage 

Your signature on the waybill releases the freight carrier of all liability. Please do not let a driver rush you through this process.

If you have any questions or are unsure what to write while the driver is there, please call us immediately at 778-919-7684. 

Missed & Refused Deliveries

If a carrier is unable to complete a delivery, additional charges may apply for re-delivery or for returning the shipment to us.

Orders that are refused, unclaimed or returned because of an incorrect or incomplete delivery address may be subject to the original shipping charges, return freight charges and any applicable re-delivery costs.

Shipping Within Canada

We currently ship within Canada. Shipping availability and rates vary by destination and product.

Certain oversized products may have geographic delivery restrictions. If we're unable to ship an item to your location using the shipping method selected at checkout, we'll contact you to discuss the available options.

Questions About Delivery?

Not sure what shipping option applies to your order? Contact the Green Bed Store before ordering and we'll help determine the best delivery method and estimated cost.